Quick answers about ordering from Muster USA: shipping costs and times, returns and refunds, sizing, payment and the military discount. For anything else, email [email protected].
Orders & shipping
How much is shipping?
Shipping is free on US orders of $50 or more and a flat $5.95 on orders under $50. See the Shipping Policy.
How long will my order take to arrive?
Orders are processed within 1–3 business days. Standard delivery inside the contiguous United States then usually takes 5–12 business days.
Where do you ship?
Muster USA ships to addresses in the 50 United States and Washington, D.C. For APO, FPO or DPO addresses or U.S. territories, contact us before ordering. We do not ship internationally.
How do I track my order?
Use the tracking link in your shipping confirmation email, or track your order here with your order number and checkout email.
Can I change or cancel my order?
You can cancel within 24 hours of placing your order for a full refund, and you can change your shipping address until the order ships. Email [email protected] with your order number. After 24 hours, an order cannot be cancelled or returned unless it arrives damaged, defective or wrong.
What if my package is lost or damaged?
Contact us within 30 days of the estimated delivery date with your order number and, for damage, a photo. We will send a replacement or a full refund.
Returns & refunds
What is your return policy?
We do not accept returns or exchanges for a change of mind or for ordering the wrong size, color or item. If your item arrives damaged, defective or wrong, we send a new replacement free. See Returns & Refunds.
Do I need to send a damaged or wrong item back?
No. Email us your order number and photos within 30 days of delivery, keep the item, and we ship a new one at no cost to you.
When will I get a refund?
Refunds are issued when we cannot send a replacement, or when you cancel within 24 hours of placing your order. We refund your original payment method within 7 business days. Your bank may take another 5–10 business days to post it.
Can I exchange for a different size?
No. We do not exchange items for a size or color you ordered by mistake, so please check the sizes on the product page or email us before you order. If we shipped the wrong size, we send the correct one free.
Products & sizing
How do your tees fit?
Our tees are a unisex classic fit. Size up for a relaxed fit. Available sizes are listed on each product page.
Are your products officially licensed by the military?
No. Muster USA is an independent store and is not affiliated with or endorsed by the U.S. Department of Defense or any military branch. Branch names are used to describe who a product is for.
Payment & pricing
What payment methods do you accept?
The payment methods available for your order are shown at checkout. Card details are entered on a secure, encrypted page and handled by our payment processor; Muster USA does not store your full card number.
Do you charge sales tax?
Sales tax is added where required by law and is shown at checkout before you pay.
Military discount
Do you offer a military discount?
Yes — 15% off for veterans, active duty, National Guard and Reserve, military spouses and Gold Star families after verification. Verify & save.
Can I combine discount codes?
One code per order. The military discount cannot be combined with sale pricing or other codes.
Contact
How do I contact Muster USA?
Email [email protected] or use our contact form. Our business address is 408 Daytona Dr, Goleta, CA 93117, USA.
