Last updated: November 4, 2026
Muster USA does not accept returns or exchanges for a change of mind or for ordering the wrong size, color or item, so please check the product details before you order. If we make a mistake and your item arrives damaged, defective or different from what you ordered, we send you a new replacement free of charge. You do not need to send the original item back.
Return policy at a glance
| Policy | Details |
|---|---|
| Change of mind, wrong size, color or item ordered | Not accepted: no returns, exchanges or refunds |
| Damaged, defective or wrong item sent by us | Free replacement with a new item |
| Do I need to send the item back? | No |
| Time to report a problem | Within 30 days of delivery |
| What to send us | Your order number and photos of the item and packaging |
| Cost to you | None. We pay for shipping the replacement |
| Refunds | Only if we cannot send a replacement, or for an order cancelled within 24 hours of being placed |
| Refund method and timing | Original payment method, within 7 business days |
| Restocking fee | None |
| Where it applies | Orders shipped to addresses in the United States |
Which problems qualify for a free replacement?
Muster USA replaces an item at no cost to you when the problem is our error or happened before delivery:
- The item arrived damaged, for example torn, stained or crushed in transit.
- The item is defective, for example a printing, stitching or embroidery flaw.
- We sent the wrong item, size or color compared with your order confirmation.
- An item in your order is missing from the package.
What does not qualify?
Muster USA does not offer returns, exchanges or refunds for:
- A change of mind, or an item you no longer want.
- Ordering the wrong size, color or product, including a gift that does not fit.
- Wear, washing damage or other damage that happens after delivery.
- Problems reported more than 30 days after delivery.
If you are unsure about a size or a design, contact us before you order and we will help you choose.
How do I request a replacement?
To request a replacement from Muster USA, follow these 3 steps:
- Email [email protected] or use our contact form within 30 days of delivery. Include your order number, what is wrong and clear photos of the item, the label and the packaging.
- We review your photos and confirm the replacement by email. You keep the original item; please do not mail it to us.
- We ship a new item to you at no cost, with tracking. It follows the processing and delivery times in our Shipping Policy.
When will I get a refund?
Muster USA issues a refund instead of a replacement only when we cannot send one, for example when the item is out of stock. The refund covers the item price, the sales tax charged on it and the original shipping for that item. We issue it to your original payment method within 7 business days after we confirm the problem, and we email you when it is done. Depending on your bank or card issuer, it can take another 5–10 business days to appear on your statement.
Can I cancel my order?
You can cancel a Muster USA order within 24 hours of placing it. Email [email protected] with your order number within that time, and we refund the full amount to your original payment method within 7 business days. After 24 hours, an order cannot be cancelled or returned, unless it arrives damaged, defective or wrong.
Lost packages and gifts
If your package is lost in transit, see What if my package is lost, late or damaged? in our Shipping Policy. For a gift shipped directly to the recipient, we can send the replacement to the recipient; any refund goes to the purchaser’s original payment method. Orders placed with the military discount are refunded at the price you actually paid.
Your rights
This policy does not limit any rights you have under applicable law, including warranty rights for defective products.
Return questions
Email [email protected] or use our contact form. Muster USA, 408 Daytona Dr, Goleta, CA 93117, USA. Please do not send items to this address.
See also: Shipping Policy · FAQ · Terms of Service
