Last updated: November 4, 2026
These Terms of Service govern your use of musterusa.com and any purchase you make from Muster USA. By using the site or placing an order, you agree to these terms. Please read them together with our Shipping Policy, Returns & Refunds policy and Privacy Policy.
1. About Muster USA
musterusa.com is operated by Muster USA, 408 Daytona Dr, Goleta, CA 93117, USA. You can contact us at [email protected]. Muster USA sells caps, apparel, gifts and home items for U.S. veterans, service members and their families.
2. No government affiliation
Muster USA is an independent business. We are not affiliated with, endorsed by or sponsored by the U.S. Department of Defense, the U.S. Department of Veterans Affairs or any branch of the U.S. Armed Forces. Branch names and eras are used to describe who our products are for.
3. Eligibility and your account
You must be at least 18 years old, or have the permission of a parent or guardian, to place an order. If you create an account, keep your password private; you are responsible for activity under your account. Give accurate contact, billing and shipping information.
4. Products, prices and availability
We work to describe products and show colors accurately, but screen colors vary. All prices are in U.S. dollars. Prices, products and promotions may change at any time, but a change will not affect an order we have already accepted. If an item is listed at an incorrect price because of an error, we will contact you and you can choose to buy at the correct price or cancel for a full refund. Products are subject to availability; if an item becomes unavailable after you order, we will refund that item.
5. Orders, payment and taxes
Your order is an offer to buy. We accept it when we send a shipping confirmation; an order confirmation email only confirms we received it. We may decline or cancel an order, for example for suspected fraud, a pricing error or stock problems, and we will refund any amount charged. Payment is due at checkout using a method shown on the checkout page. The total you see at checkout includes the item price, shipping and any applicable sales tax; we do not add charges after you pay.
6. Shipping, returns and refunds
Shipping costs and times are set out in our Shipping Policy. Returns, replacements, cancellations and refunds are set out in our Returns & Refunds policy: we do not accept returns or exchanges for a change of mind or an ordering mistake; items that arrive damaged, defective or wrong are replaced free without being sent back; refunds go to the original payment method within 7 business days. Title and risk of loss pass to you when the carrier delivers your order; if a package is lost or damaged in transit, we will replace or refund it as described in our Shipping Policy.
7. Discounts and promotions
Discount codes, including the military discount, have no cash value, are limited to one code per order and cannot be combined with sale pricing unless stated. The military discount requires verification and is for personal use by the verified person only. We may end or change a promotion at any time, but not for an order already placed. We may cancel a code that was obtained or used fraudulently.
8. Intellectual property
The Muster USA name and logo, our designs, product photos and site content belong to Muster USA or its licensors. You may not copy, reproduce or use them for commercial purposes without our written permission.
9. Acceptable use
Do not use musterusa.com to break the law, interfere with the site’s security or operation, scrape content in bulk, place fraudulent orders or submit false information, including false military discount requests.
10. Disclaimers and limitation of liability
The site is provided “as is.” To the fullest extent allowed by law, Muster USA is not liable for indirect, incidental or consequential damages arising from your use of the site or products, and our total liability for any claim is limited to the amount you paid for the order involved. Nothing in these terms limits rights you have under applicable consumer protection law that cannot be waived.
11. Governing law
These terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Before filing any claim, please contact us at [email protected] so we can try to resolve the issue informally.
12. Changes to these terms
We may update these Terms of Service. The new version applies from the “Last updated” date above and does not affect orders placed before that date.
13. Contact
Muster USA, 408 Daytona Dr, Goleta, CA 93117, USA · [email protected]
